Shipping Policy

At Cavalleria Toscana Store, we are committed to delivering premium equestrian apparel to riders worldwide with care and precision. Our policies reflect our dedication to quality and customer satisfaction at every step of your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timelines

Note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your premium equestrian gear. If any item doesn’t meet your expectations, our straightforward return process ensures a smooth resolution.

Return Policy Overview

• 15-day return window from delivery date
• Items must be unworn, unwashed with original tags attached
• Original shipping fees are non-refundable
• Exchanges include free standard shipping for replacement items

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Authorization

Within 2 business days, you’ll receive:

• Return authorization number
• Prepaid return shipping label (for US customers)
• International return instructions if applicable

Step 3: Package & Ship

Securely repackage items with:

• Original packaging
• All tags attached
• Completed return form (included with your order)

International customers: You may be responsible for return shipping costs.

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll notify you via email once completed.

Refund Information

Refunds are issued to your original payment method within:

• Credit cards: 3-5 business days after processing
• PayPal: 1-3 business days after processing

Special Considerations for Equestrian Apparel

To ensure proper fit of our technical riding wear:

• Try boots with clean riding socks
• Test breeches while seated to assess knee patch placement
• Check show coats with your competition shirt for sleeve length

Damaged or Defective Items

If you receive damaged equestrian gear:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange expedited replacement at no cost

Contact Us

For any questions about shipping or returns:

Email: [email protected]
Mail: Cavalleria Toscana Store
2740 Oakmound Drive
San Antonio, TX 33576

We appreciate your trust in our premium equestrian products and are committed to ensuring your complete satisfaction with every purchase.