At Cavalleria Toscana Store, we take pride in crafting premium equestrian apparel that meets the exacting standards of riders worldwide. Should any item not meet your expectations, our straightforward returns process ensures your complete satisfaction.

Our Return Policy

We gladly accept returns of unworn, unwashed merchandise with original tags attached within 15 days of delivery. For your safety and ours, certain items cannot be returned (see exceptions below).

Non-Returnable Items

To maintain hygiene and safety standards, the following cannot be returned:

  • Equestrian helmets (safety gear)
  • Gloves
  • Footwear that shows signs of wear
  • Personalized or custom-made items

Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Cavalleria Toscana Team,

I would like to initiate a return for my recent purchase (Order #12345 dated MM/DD/YYYY).

Item for return: English Tall Boots for Women, Size 38, Black
Reason: Incorrect sizing
Preference: Exchange for Size 39

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (for US customers)
  • Instructions for international returns

Step 3: Package & Ship

Securely repackage items in original packaging with all tags attached. Include the completed return form (provided with your order). For international returns, you may be responsible for return shipping costs.

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll notify you via email once completed.

Refund Information

Refunds are issued to the original payment method within:

  • Credit cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchanges

For size exchanges on English riding boots, breeches, or show apparel:

  1. Follow the standard return process
  2. Clearly indicate your desired replacement item
  3. We’ll ship the new item once the return is received

Damaged or Defective Items

If you receive damaged or defective equestrian gear:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange expedited replacement at no cost

Special Considerations for Equestrian Apparel

To ensure proper fit of our technical riding wear:

  • Try boots with clean riding socks
  • Test breeches while seated to assess knee patch placement
  • Check show coats with your competition shirt for sleeve length

Contact Us

For any questions about our returns policy:
Email: [email protected]
Mail: Cavalleria Toscana Store, 2740 Oakmound Drive, San Antonio, TX 33576

We appreciate your trust in our premium equestrian products and are committed to ensuring your complete satisfaction with every purchase.