At Cavalleria Toscana Store, we’re committed to bringing European equestrian excellence to riders worldwide. Below you’ll find answers to our most common questions about products, shipping, and more.

Product Questions

What types of equestrian products do you offer?
We specialize in premium European riding apparel and accessories including:
  • English and Western riding boots for adults and children
  • English riding breeches and show coats
  • Equestrian accessories (helmets, gloves, half chaps)
  • Footwear and care products
  • Gear bags and seasonal accessories
Our collections blend traditional craftsmanship with contemporary style for discerning riders.
How do I determine the right size for riding boots?
Our English tall boots and casual riding footwear come in European sizes. We recommend:
  • Measuring your foot length in centimeters
  • Consulting our detailed size charts for each product
  • Considering that leather boots may require a break-in period
For personalized sizing advice, please email our equestrian specialists at [email protected].

Shipping & Delivery

Where do you ship and what are the delivery options?
We proudly serve riders across North America, Europe, and most international destinations (excluding some Asian and remote regions). Our shipping options include:
  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Standard Shipping: For orders over $50 via EMS, delivered in 15-25 business days
All orders are processed within 1-2 business days and include full tracking.
Do you handle customs and import fees?
We complete all necessary customs documentation for international shipments. However, any applicable duties or taxes are the responsibility of the customer upon delivery. These fees vary by country and are determined by your local customs authority.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date:
  • Items must be in original, unworn condition with all tags attached
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs
To initiate a return, please contact us at [email protected] with your order number.
Can I exchange an item for a different size?
Yes, we’re happy to assist with size exchanges. Please email us within 15 days of receiving your order. You’ll need to return the original item (following our return policy) and place a new order for the correct size. We recommend including a note with your preferred exchange details in your return package.

Payment & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted payment gateways for your security.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to:
  • Track your order history
  • Save your shipping information for faster checkout
  • Receive updates on new collections and special offers
Account registration is quick and only requires an email address.

Additional Assistance

How can I contact your customer service team?
Our equestrian-experienced support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). For reference, please include your order number when contacting us about specific purchases.
Where is Cavalleria Toscana Store located?
Our headquarters are located at:
2740 Oakmound Drive, San Antonio, TX 33576, USA
While we don’t have a physical retail store open to the public, we welcome inquiries about our products and services.

At Cavalleria Toscana Store, we believe that when your passion is performance, every detail matters – from the craftsmanship of our products to the service we provide. If you have any questions not covered here, please don’t hesitate to reach out to our knowledgeable team.